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Post by Blackmarsh63 on Feb 28, 2023 18:08:31 GMT
My VM email say I have until 4th April to cancel without paying a fee. My contract runs out in July anyway and they have waived the increase. There's no viable alternative in my area so I guess we'll see what they offer in July. I'd like the 1Gig but it's £65 for us existing customers  |
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Frog
Full Member
Posts: 7,304
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Post by Frog on Feb 28, 2023 19:19:20 GMT
I have a very viable alternative for around 1/3 of the price. They should be good to go within a month, that's why I'm hoping my virgin mail takes a bit longer to arrive to ensure I can get it in time.
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Post by Nitrous on Feb 28, 2023 19:21:18 GMT
Same here 4th April so I need to do something in March. Like I said on the previous page if they can't or won't put me on a 12 month contract I think I'll push ahead and leave. They'd have to offer me something ridiculous to stay especially now that they have clearly stated you can't leave penalty free going forward while still in contract.
I know the likes of Sky, BT ect all do this so VM are doing the same I guess.
Anyone any experience with the likes of Cuckoo broadband and Onestream?
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Post by tincanrocket on Mar 1, 2023 14:22:50 GMT
I'm with Onestream at my new flat and am very happy with them, and they price very competitively - I didn't want a phone or TV package, and I pay less than £20 a month for my broadband. I was also pretty happy with Zen at my last place, but that cost nearly 3x as much as I'm paying Onestream. Prior to that I was with NTL/Virgin, who used to be okay but now have the worst customer service in the world and, it seems from above posts, a terrible attitude to their customers to boot.
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Post by Nitrous on Mar 1, 2023 19:36:42 GMT
Thanks for that. I've looked at Zen before and stopped once I noticed how much they charge.
For me it's just the BT sport and Eurosport channels I'll miss with the ability to record stuff as I work most weekends and have time off during the week. So I'd need an alternative to that.
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Post by Dougs on Mar 2, 2023 18:30:02 GMT
You can pick up Freeview/Freesat PVR relatively cheaply these days. And your TV might support recording if you plug a USB HDD in.
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Post by UltraPyper777 on Mar 4, 2023 12:06:23 GMT
Over a month after signing up and almost 5 days without any internet, I can finally surf the information super highway. Don't pick Plusnet for your next ISP.  |
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Post by Nitrous on Mar 4, 2023 15:19:35 GMT
It does appear that to carry on watching BT Sport for Motogp and Eurosport for world and British superbikes I'm stuck with the VM package or a switch over to BT.
However it seems Discovery/Eurosport will merge with BT sport and become TNT sport later in the year so I imagine that will mean I can subscribe to Discovery+ which at the moment is £59.99 a year with Onestream full fibre 800mbs currently just under £40p/m I'll be saving £10 a month on my current VM package.
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Post by Nitrous on Mar 7, 2023 11:41:05 GMT
In an update to this I phoned VM yesterday to say I'm leaving.
Package I had for £56p/m
Maxit TV
M250 fibre broadband
Weekend calls I never use
Couldn't get a good deal. Actually offered me the whole package again for £57. I mentioned just looking at other ISPs and going freeview. So I was offered the same speed I'm currently on for £22 p/m which I took.
About half an hour ago I had a call from VM offering me the package above at £42. Nah, better but still not great.
Question is if they do call back again with an even better offer how low should I realistically expect to get it all back? I'd miss the motorbike racing unless the TNT thing in my previous post results in a good streaming subscription deal.
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dogbot
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Posts: 8,738
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Post by dogbot on Mar 7, 2023 12:06:16 GMT
Don't pick Plusnet for your next ISP. Weird, as a counterpoint, they've been great with us. We live in a miserable area for broadband with creaking old infrastructure and when we had an issue they were absolutely on it until it was sorted and compensated us for the downtime. Even though it was Openreach at fault. |
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Post by Chopsen on Mar 7, 2023 15:03:27 GMT
It is *always* Openreach at fault. Anything that falls over at the actual ISP hardware can be solved by turning it off and on again, and the actual wholesale infrastructure that ISPs rely on is fairly bulletproof.
The key fact to consider is how long the ISP give you the run around with complete bollocks that anybody with half a brain would do ("is your router plugged in?") before an engineer presses the button that tests the connection properly and send an Openreach engineer to poke something with a screwdriver.
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Post by Dougs on Mar 7, 2023 16:00:41 GMT
Invariably the issue is the cabinet is over subscribed so they fanny about with wires so your connection is better but someone else gets screwed over.
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dogbot
Full Member
Posts: 8,738
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Post by dogbot on Mar 7, 2023 16:19:12 GMT
It's a problem with old cables where we are, so beyond escalating to Openreach, there's nothing the ISP can do anyway in our case.
They're putting up fibre on the lead pole as I type, so hopefully that'll be sorted very soon.
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askew
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Posts: 6,831
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Post by askew on Mar 7, 2023 18:40:15 GMT
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Post by dfunked on Mar 7, 2023 18:51:19 GMT
Yeah, that showed full fibre available for me before it was actually possible to order anywhere. Checked it weekly for ages until that magical day
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jono62
Full Member
Posts: 5,299
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Post by jono62 on Mar 7, 2023 19:13:37 GMT
When you see in those cabinets, I'm surprised it doesn't fuck up even more.
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KD
Junior Member
RIP EG
Posts: 1,333
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Post by KD on Apr 14, 2023 11:24:36 GMT
Youfibre called to offer me 1gb up and down for £30 a month, apparently today is the day my street gets hooked up.
Any opinions on them? It's a better router than the piece of shit Vodafone gave me so jumped on it anyway.
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Tomo
Junior Member
Posts: 3,542
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Post by Tomo on Apr 14, 2023 11:34:51 GMT
I'm on 1GB up/down for £27 pcm with Community Fibre. It's just great. No brainer when people like Virgin are charging like 50 quid for such a package.
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X201
Full Member
Posts: 5,148
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Post by X201 on Jun 26, 2023 20:57:42 GMT
So, I used to have my broadband and mobile via Virgin Media. But after the tie up with O2 all Virgin mobile customers were moved to O2.
This has now made me eligible for a free broadband upgrade to the next speed level free of charge - because I’m a customer of both companies.
I’ve also had my mobile data doubled for the same reason.
All this while sitting on my arse and doing nothing.
I’m sure there’s logic behind it somewhere.
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Post by Dougs on Jun 26, 2023 21:25:15 GMT
They keep your business and prevent churn. That's it really. It doesn't cost them a lot to increase your speed.
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Gruf
Junior Member
Even more taciturn than my name suggests
Posts: 1,615
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Post by Gruf on Jun 27, 2023 9:49:27 GMT
Been with TalkTalk for ages, my contract has ended, but as it stands its still cheaper than most at £27 for 65GB down 20 up, looking around for better deals but in common with ripoff Britain currently most are around £29+ and rising for the same.
TalkTalk have been solid in the time I have been with them, don't fancy moving to Shell, Vodaphone or Virgin who seem to be offering deals as I think they are chancers and everything I have read says the customer service sucks.
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dogbot
Full Member
Posts: 8,738
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Post by dogbot on Jun 27, 2023 10:05:19 GMT
IME, both Virgin and Vodafone have appalling customer service so if you're happy, I'd be tempted to stay.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Sept 19, 2023 22:45:22 GMT
Sky broadband is down for 72,000 reported users tonight apparently. I can’t even get on Downdetector on my 4G; it must have that much traffic.
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Post by alasdair on Sept 19, 2023 22:56:32 GMT
A few months ago we had our pavements dug up & fibre installed, however no sign of it actually going live.
Does anyone know how long it typically takes from the infrastructure being installed until it is switched on & can be run to your house; there is a junction box at the pavement so I guess we will have to pay to get it run to the house when it is up & running
Annoyingly the copper cable comes to the back of the house from a pole, but the fibre is coming from the front
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myk
New Member
Posts: 771
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Post by myk on Sept 19, 2023 23:41:16 GMT
Sky broadband is down for 72,000 reported users tonight apparently. I can’t even get on Downdetector on my 4G; it must have that much traffic. yeah, had the same on Now TV that uses the same network. Had to run Starfield tethered to my phone  |
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Post by Danno on Sept 20, 2023 0:26:46 GMT
Sky broadband is down for 72,000 reported users tonight apparently. I can’t even get on Downdetector on my 4G; it must have that much traffic. yeah, had the same on Now TV that uses the same network. Had to run Starfield tethered to my phone Thanks Todd. You weird cunt. |
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Post by Dougs on Sept 20, 2023 5:31:37 GMT
A few months ago we had our pavements dug up & fibre installed, however no sign of it actually going live. Does anyone know how long it typically takes from the infrastructure being installed until it is switched on & can be run to your house; there is a junction box at the pavement so I guess we will have to pay to get it run to the house when it is up & running Annoyingly the copper cable comes to the back of the house from a pole, but the fibre is coming from the front Depends who the network operator was and who its ISPs are. And if the rest of the network is sorted. There might be a connection fee but it's usually minimal or waived. They want people to take it up (it's what their business model is based on after all). My guess is that it's CityFibre, G Network or Community Fibre in your area. |
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Bongo Heracles
Junior Member
Technically illegal to ride on public land
Posts: 4,661
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Post by Bongo Heracles on Sept 20, 2023 6:50:48 GMT
Sky broadband is down for 72,000 reported users tonight apparently. I can’t even get on Downdetector on my 4G; it must have that much traffic. yeah, had the same on Now TV that uses the same network. Had to run Starfield tethered to my phone With sky, it’s almost always the DNS servers. I’ve set mine manually to something else, so I didn’t notice until I saw it trending on Twitter. |
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sport✅
Junior Member
notice me senpai
I want to claim my tits
Posts: 2,326
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Post by sport✅ on Sept 20, 2023 6:54:10 GMT
I thought someone let Musk into the server room.
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Gruf
Junior Member
Even more taciturn than my name suggests
Posts: 1,615
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Post by Gruf on Sept 20, 2023 9:49:00 GMT
yeah, had the same on Now TV that uses the same network. Had to run Starfield tethered to my phone With sky, it’s almost always the DNS servers. I’ve set mine manually to something else, so I didn’t notice until I saw it trending on Twitter. Yeah, I work onsite IT, setting DNS to google or whatever seems to get it working for the WFH SKY broadband layabouts. But I prefer to think its karma for giving money to Murdoch |
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