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Post by TheSaint on Sept 15, 2021 16:49:13 GMT
I’m considering making the jump from EE to Virgin Media’s Gig1. I can only get approx 70mb from EE so would be a massive jump in speed but just a bit nervous in case Virgin is rubbish.
Does anyone have their gigabit internet?
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Post by vicedestroyer on Sept 15, 2021 17:02:47 GMT
I don't have them as an ISP, but my impression from other users is that their service is decent, their customer service abominable and the routers they supply are less than best in class.
Make of that what you will.
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Frog
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Post by Frog on Sept 15, 2021 17:03:43 GMT
It all depends on take up in your area to be honest, the less people that use it the better for you. I have been with them for years and very rarely have any trouble and pretty much get max speed on my 250mbps.
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Post by TheSaint on Sept 15, 2021 18:10:27 GMT
Thanks guys, that backs up some other things I've read.
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cei
New Member
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Post by cei on Sept 26, 2021 18:17:03 GMT
Parents are on Virgin, have been since 2000 when it was NTL. When it all works the service is fine, though the upload speeds are terrible, but if you get technical issues their support is woeful. Over the last two decades they had periods of no service for up to a month, with multiple engineer visits, or at other times it all just falls over for a few hours. Their tech team on the phone are shockingly bad.
I would also heartily not recommend taking any TV packages. Pricing goes insane.
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Post by Blackmarsh63 on Sept 26, 2021 18:22:07 GMT
Been with Virgin/NTL for years and had no problems. If you want decent WIFI though invest in your own router.
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Post by jeepers on Sept 26, 2021 18:45:43 GMT
I’ve been with Virgin for a few years and Cei is spot on. The tech support is dreadful. When my download speed dipped for a period, a tech guy told me it was my console “corroding the line”  Plus the fact that the supplied router is abominable, the TV box is laughably bad - slow, crash-prone and the least responsive device I’ve used in the last ten years. They’ll try and up your bill every year unless you spend an hour on the phone with them, waiting for them to tell you that they’ve just managed to get your costs down by thirty quid a month. Strangely, to the price it was before they hiked it. Shit. Wouldn’t touch them with a barge pole. We cancelled everything except internet and we’re moving that to Plus Net the moment we can. Afaik, all suppliers use the same infrastructure so the only things that matter are contention and the quality of support when things go wrong. Try a local isp maybe? |
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Post by vicedestroyer on Sept 27, 2021 14:11:02 GMT
Funnily enough, some guy from Virgin just knocked on my door, trying to get me to switch. I always feel like I should at least listen to the sales pitch of these guys who knock on doors. Fair play to the rep, he played to their strengths perfectly and made a valid argument in regards to price. I tried to fob him off by saying I'll think about it, but he told me that he can book it in advance. So I said I'm not going to change my mind about joining Virgin today or at the end of my contract in April.
Felt like I broke his heart, but you know how it is. BT is more expensive, but I've had previously zero issues with them. So I'm happy to pay the premium for uninterrupted service.
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mrpon
Junior Member
Posts: 3,769
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Post by mrpon on Sept 27, 2021 14:17:03 GMT
To be fair, if you want 70MB+ then Virgin is normally your only option afaik, unless you live in Hyperoptic areas.
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Post by TheSaint on Sept 27, 2021 14:20:18 GMT
Yeah, that's what it came down to in the end. Thought I take the punt on ten times the speed and just hope it works out. Will continue to use my existing router and mesh wifi and just hope it's stable.
Fingers crossed in eighteen months I'll have more options that offer a similar speed.
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Bongo Heracles
Junior Member
Technically illegal to ride on public land
Posts: 4,661
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Post by Bongo Heracles on Sept 27, 2021 14:24:29 GMT
To be fair, if you want 70MB+ then Virgin is normally your only option afaik, unless you live in Hyperoptic areas. Quite a lot of places have been upgraded to G.Fast. I cant get hyperoptic but I do get 160mb from sky (or another provider if I switched). I would have recommended Sky wholeheartedly last year but in the last six months they regularly seem to get the tea boy to configure their DNS servers. |
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Deleted
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Post by Deleted on Sept 27, 2021 14:29:44 GMT
I'm with Virgin as I can still only get shitty speeds on Openreach's network. Haven't really had a problem with them. Fucking expensive though.
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robthehermit
Junior Member
Subjectively amusing
Posts: 2,468
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Post by robthehermit on Sept 27, 2021 14:33:33 GMT
Sort of related, any quick fixes for a slow vpn? Currently get 50ish through sky but that drops to 1.5 when I connect to nordvpn.
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Bongo Heracles
Junior Member
Technically illegal to ride on public land
Posts: 4,661
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Post by Bongo Heracles on Sept 27, 2021 14:41:50 GMT
The easiest thing to do would probably be to take a trial for cyberghost or something to see if its the service. Me and the mrs connect over VPN to our workplaces on sky all day with seemingly no throttling.
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Post by dfunked on Sept 27, 2021 14:46:23 GMT
Try using a different country or protocol with Nord? I had major speed issues with TCP but it's been flawless with UDP and pretty much gives me my line speed (although this was using their config files - not sure if you can do that in the UI)
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Post by Dougs on Sept 27, 2021 14:50:53 GMT
I've got a 300mbps symmetrical line with Wightfibre. £25 a month, happy days. Have the ps5 etc hard wired with an older Orbi mesh network which copes fine. Not noticed any real throttling on the network.
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mrpon
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Post by mrpon on Sept 27, 2021 14:52:39 GMT
Jeez! Check out humble brag up there! Awight on the night!!  |
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Deleted
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Post by Deleted on Sept 27, 2021 14:53:01 GMT
Throttling isn't really much of a thing now as far as I'm aware. BT don't do it at all anymore.
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Post by Dougs on Sept 27, 2021 14:54:59 GMT
They're not allowed to except in certain circumstances but I still wouldn't put it past some ISPs
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Post by imamazed on Sept 27, 2021 14:55:02 GMT
I've been with Virgin Media in different cities and always found the actual internet speeds good. Customer service has been fairly poor, but I've never had much reason to contact them. The rigmarole of re-negotiating every 18 months can get tedious, mind.
In terms of the equipment, I actually think the TV service is pretty good. Some of the older boxes were a bit slow, but in the past few years I think they've been great, certainly a lot better than what Sky offer. If you've got a big house you'll need a different modem though, yeh, the "Superhub" is only super for about 10 feet and then it dives off a cliff.
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Post by Dougs on Sept 27, 2021 14:56:21 GMT
Jeez! Check out humble brag up there! Awight on the night!! Just hoping Openreach have upgraded to FTTP by the time my deal is up so there's some half-decent competition! |
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Post by spacein_vader on Sept 28, 2021 7:48:42 GMT
To be fair, if you want 70MB+ then Virgin is normally your only option afaik, unless you live in Hyperoptic areas. Quite a lot of places have been upgraded to G.Fast. I cant get hyperoptic but I do get 160mb from sky (or another provider if I switched). I would have recommended Sky wholeheartedly last year but in the last six months they regularly seem to get the tea boy to configure their DNS servers. I'd switch to 8.8.8.8 or something, never use the ISPs DNS. |
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askew
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Post by askew on Sept 28, 2021 8:45:47 GMT
Depends who you trust more… 🤗
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Post by dfunked on Sept 28, 2021 8:51:41 GMT
I have a mix of 1.1.1.1 and 8.8.8.8 on mine and never had any problems. Been using opportunistic DoT for a while too and so far so good, so I might have a look at logs and change it to strict soon.
There is the concern that, as with any free thing Google offers, there has to be a catch somewhere.
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Bongo Heracles
Junior Member
Technically illegal to ride on public land
Posts: 4,661
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Post by Bongo Heracles on Sept 28, 2021 9:13:15 GMT
Yes, I had a new router, so forgot (the new g.fast one as above). They are changed now. But the other times, they cut off VPN traffic which was also due to DNS issues their end but using alternate DNS servers on my end didnt help.
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Post by spacein_vader on Sept 28, 2021 11:44:51 GMT
I'm a massive nerd so my pihole (network ad blocker) is also my DNS service and only talks upstream to one of the authoritive DNS servers. It only rarely has to do that now as its cached all my commonly used sites like RPS, here and Onlyfans.
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dogbot
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Post by dogbot on Sept 28, 2021 12:22:55 GMT
If you really want to get into Nerdery, you can benchmark test the fastest external DNS servers for your location/usage and just pick the quickest for you. Cloudflare (that's 1.1.1.1) and OpenDNS are great for privacy and blocking some malicious or ad-traffic, but I often find their response is sloooooooooooow. Google's are fast (dynamically distributed servers, innit) but they pretty much allow just any old thing. Namebench
DNS Benchmark |
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askew
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Post by askew on Sept 28, 2021 13:38:40 GMT
I'm a massive nerd so my pihole (network ad blocker) is also my DNS service and only talks upstream to one of the authoritive DNS servers. It only rarely has to do that now as its cached all my commonly used sites like RPS, here and Onlyfans. Aye, I do the same. You using Unbound too? |
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Post by spacein_vader on Sept 28, 2021 15:24:23 GMT
I'm a massive nerd so my pihole (network ad blocker) is also my DNS service and only talks upstream to one of the authoritive DNS servers. It only rarely has to do that now as its cached all my commonly used sites like RPS, here and Onlyfans. Aye, I do the same. You using Unbound too? I am indeed. I am a massive nerd though. |
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cei
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Post by cei on Sept 29, 2021 13:55:27 GMT
To be fair, if you want 70MB+ then Virgin is normally your only option afaik, unless you live in Hyperoptic areas. This is changing pretty rapidly. Openreach are getting FTTP installed in increasing numbers, though obviously you need to be in an area they're upgrading, but they're planning huge swathes of the country. G.fast is a dead technology now, with no further rollout, but gives up to 300mbit in optimum conditions. I'm with Zen, who are hands down the best UK ISP, on their 1gig FTTP service. It's fast. It also plays nice with my UniFi network hardware. |
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