crashV👀d👀
Junior Member
not just a game anymore...
Posts: 3,302
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Post by crashV👀d👀 on Apr 20, 2024 16:32:36 GMT
Thinking about moving off Virgin fibre, which we've had for about 14 years, and switching to Sky (also fibre). Never really had a problem with Virgin, it's been very reliable in general, but it's getting too expensive compared to the competition - even if I tell them I'm leaving. Is this a bad move? Is Sky a decent option? I used the Uswitch website and it came out on top. I came in here to say almost precisely this - so I’ve had a lot of answers I was looking for already - thanks! Basically I can go with Sky for £42/m or stick with Virgin for £72/m, for the same speed, no TV or phone. My main concern is that Virgin sent an extender for no extra money so it reaches the far ends of my house - are Sky decent for that, does anyone know? I’d be interested in a mesh or similar at some point, but right now we’re skint due to an upcoming holiday, so I’m really just looking for the same internet for less money with minimal hassle. Won't the extender just extend the new sky WiFi signal?
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hedben
Junior Member
Formerly: hedben2013
Posts: 2,012
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Post by hedben on Apr 20, 2024 18:31:18 GMT
I guess it might..? It’s Virgin branded so I didn’t know if it would be locked to their kit (or there’s also a chance they’ll want me to give it back - they certainly want the TV box even though it’s ancient)
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Post by muddyfunster on Apr 23, 2024 8:29:03 GMT
Had the first issue with our line since moving from BT to Vodafone. We're in the countryside on old copper lines so we can't get more than 40Mbps stable. Speeds had halved and this tends to happen every six to twelve months. It is what it is.
With BT I could phone someone up in a UK call centre, have a reasonably technical conversation outlining my evidence for a line issue and they'd take my word for it and send an open reach engineer out next day.
With Vodafone it was an Indian call centre and whilst the guy was nice enough, he clearly didn't have the same level of technical knowledge and insisted on going through every single step of a troubleshooting process I'd already done including suggestions that made no sense. Eventually agreed to send one and it'll be 72 hrs later.
I am saving about £5 a month vs BT so hassle probably worth it but there is a difference in customer service there.
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Post by dfunked on Apr 23, 2024 9:51:22 GMT
Oh dear. I'm hoping the only contact I have to make is asking for my credentials via web chat so that I can use my own router.
It's more like £29 a month difference for me after the last April increase, so well worth a little pain.
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Post by motti82 on Apr 23, 2024 12:00:41 GMT
Had the first issue with our line since moving from BT to Vodafone. We're in the countryside on old copper lines so we can't get more than 40Mbps stable. Speeds had halved and this tends to happen every six to twelve months. It is what it is. With BT I could phone someone up in a UK call centre, have a reasonably technical conversation outlining my evidence for a line issue and they'd take my word for it and send an open reach engineer out next day. With Vodafone it was an Indian call centre and whilst the guy was nice enough, he clearly didn't have the same level of technical knowledge and insisted on going through every single step of a troubleshooting process I'd already done including suggestions that made no sense. Eventually agreed to send one and it'll be 72 hrs later. I am saving about £5 a month vs BT so hassle probably worth it but there is a difference in customer service there. Agree with that, I had similar experiences with BT. The router was resetting itself a few times a day. Called up their tech line, told them I'd done all the usual restart/reseating cables etc to no avail. They sorted out for a engineer to come out, swap out the router for a newer version and it's been fine and Dandy since. Once you've worked a customer experience role, you almost know how to make their job easier which then gets your shit sorted out quicker and with no fuss.
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