Bongo Heracles
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Post by Bongo Heracles on Apr 19, 2022 14:24:52 GMT
Im sure most of my success is due to me being an average white guy with an unearned sense of self confidence.
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zagibu
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Post by zagibu on Apr 19, 2022 19:47:34 GMT
34k is abysmal pay for a grad with 1 year experience, though, in any tech job. I mean I don't know the UK market, but in Switzerland you wouldn't find anyone ever for such lousy payment.
Also, I never understood why a manager should make more than a tech guy. Managing a few people is fucking easy. Way easier than most tech jobs. Still most managers suck at it.
I am of the firm opinion that lots of companies are held back by this antiquated idea that managers must somehow earn more than those who actually do the work.
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Bongo Heracles
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Post by Bongo Heracles on Apr 19, 2022 20:08:22 GMT
34k is abysmal pay for a grad with 1 year experience, though, in any tech job. Interesting… I mean I don't know the UK market Very interesting… |
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zagibu
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Post by zagibu on Apr 19, 2022 20:54:33 GMT
Hmmm, yeah, I just looked at global living costs and wage comparison tables, and it looks pretty dire for the UK. I thought you guys were just a bit lower than the US, but really, it seems to be pretty grim.
34k seems to be over the national average, so I guess it's fair.
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Psiloc
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Post by Psiloc on Apr 20, 2022 8:12:11 GMT
Its probably the case everywhere but UK pay is highly regional. 34k is a decent salary for a graduate around where I live, but you'd starve to death in London
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Bongo Heracles
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Post by Bongo Heracles on Apr 20, 2022 8:18:10 GMT
Its just about ballpark for a junior SOC analyst, maybe a bit on the low side but not a million miles away either side. And, yeah, thats non-london weighting (although I'm not sure thats actually a thing with us anymore).
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dogbot
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Post by dogbot on Apr 20, 2022 8:51:36 GMT
IIRC, average grad salary in the UK is £25k, so £34k is pretty good.
I think it's also worth remembering that having, for example, a Cyber Security degree, doesn't actually necessarily confer any expertise on the day to day workings of that industry. It's a start, but it's unlikely to get you six figures on its own and if you think it will, you might be in for a shock.
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zephro
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Post by zephro on Apr 20, 2022 12:36:51 GMT
Having hired loads of grad programmers in London I'd say £34K is pretty OK, you can get higher but also much worse, also a perfectly decent amount for a 22 year old to live off in London. I started on £23K as a grad back in 2009, so inflation.
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Psiloc
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Post by Psiloc on Jul 18, 2022 13:26:51 GMT
Do any other tech support people have to deal with this:
Customer: We've got an issue.
Me: Care to mention any details whatsoever about the issue?
Customer: I won't be dealing with this, please contact [name you've never heard of].
Customer: [Logs out]
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X201
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Post by X201 on Jul 18, 2022 19:24:11 GMT
Had similar happen last week.
An underling from the company we buy our equipment from phoned.
“(Account manger) would like to talk to you about your requirements for the new server you said you need. Can I book a time for a Teams call?”
Me: Yes, I’m free almost anytime except this date and that date.
Underling: OK, I’ll check his diary and get back to you.
Later that day I get an email asking *me* to contact the account manager and make an appointment!!!
I’ve left it a couple of days to see if he contacts me.
I feel a sarky email coming on tomorrow.
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X201
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Post by X201 on Jul 18, 2022 19:48:08 GMT
And I’ve just thought of another one that happened last week as well.
We have a support contract for the machines in the factory, we had a problem with one of them and the support company complained that they couldn’t connect to the machine.
(Long story short)
Took me a week to get them to understand that the marketing spiel about the connectivity device being unaffected by firewalls, was bollocks.
They then turn around to me and say that they don’t know what the firewall settings need to be then. And tell me to contact the company that makes the device.
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deebs
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Post by deebs on Jul 19, 2022 2:39:10 GMT
Do any other tech support people have to deal with this: Customer: We've got an issue. Me: Care to mention any details whatsoever about the issue? Customer: I won't be dealing with this, please contact [name you've never heard of]. Customer: [Logs out] I'm more concerned that you didn't answer the phone with something kool like "IT Krew, here to help with your tech support yelp!" Get some T-shirts printed immediately. That goes for all of you. |
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Post by dfunked on Jul 19, 2022 8:51:35 GMT
People who log tickets on behalf of other people is a common thing, and one that I've never been able to get my head around. I understand if it's a PA raising it for an exec or something, but this is just plain daft and always slows things down.
You can raise a ticket by email and respond via email, there's literally no point in having a middleman.
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Psiloc
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Post by Psiloc on Jul 19, 2022 9:01:22 GMT
People who log tickets on behalf of other people is a common thing, and one that I've never been able to get my head around. I understand if it's a PA raising it for an exec or something, but this is just plain daft and always slows things down. You can raise a ticket by email and respond via email, there's literally no point in having a middleman. Our support ticket request page specifically says not to do it for this reason. Not that it does any good. I think that potentially they think by raising a ticket and asking for a call back on a certain number that they get to skip a huge telephone queue. But our company number literally rings immediately on the desk of the person next to me. In fact this just guarantees it'll be put at the end of my to-do list rather than immediately getting my attention. |
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dogbot
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Post by dogbot on Jul 19, 2022 9:03:49 GMT
Is this for internal customers? If so, I'd refer them to the correct policy.
If you don't have a policy, write one saying that they should only log tickets on behalf of themself.
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Psiloc
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Post by Psiloc on Jul 19, 2022 9:06:02 GMT
Had similar happen last week. An underling from the company we buy our equipment from phoned. “(Account manger) would like to talk to you about your requirements for the new server you said you need. Can I book a time for a Teams call?” Me: Yes, I’m free almost anytime except this date and that date. Underling: OK, I’ll check his diary and get back to you. Later that day I get an email asking *me* to contact the account manager and make an appointment!!! I’ve left it a couple of days to see if he contacts me. I feel a sarky email coming on tomorrow. I hate this too. So much fucking around. I've got a bright idea: if person A wants to talk to person B, person A can pick up the fucking phone and dial person B's number whenever the fuck they feel like it. |
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Psiloc
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Post by Psiloc on Jul 19, 2022 9:07:00 GMT
Is this for internal customers? If so, I'd refer them to the correct policy. If you don't have a policy, write one saying that they should only log tickets on behalf of themself. Nah unfortunately they're external paying customers so I'm limited to bitching about them behind their backs  |
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dogbot
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Post by dogbot on Jul 19, 2022 9:16:50 GMT
Is this for internal customers? If so, I'd refer them to the correct policy. If you don't have a policy, write one saying that they should only log tickets on behalf of themself. Nah unfortunately they're external paying customers so I'm limited to bitching about them behind their backs Oh drat. Presumably, there's no sensitive or personally identifiable information involved? If there is, the DPA/GDPR covers that... |
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Psiloc
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Post by Psiloc on Jul 19, 2022 9:25:35 GMT
Not a bad point. We usually turn a blind eye though in the name of customer service.
Just in case you happen to know, would we be breaching GDPR ourselves by calling the other person's number? Or can we reasonably assume consent was given and it's up to the third party not to have breached it?
If it's a breach regardless on our part you can bet I'll start citing that
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dogbot
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Post by dogbot on Jul 19, 2022 9:44:08 GMT
Not a bad point. We usually turn a blind eye though in the name of customer service. Just in case you happen to know, would we be breaching GDPR ourselves by calling the other person's number? Or can we reasonably assume consent was given and it's up to the third party not to have breached it? If it's a breach regardless on our part you can bet I'll start citing that I think you have to get specific permission, definitely if there's PII on the accounts, you cannot assume consent. It's worth looking into. Is your employer aware that people are doing this? If so and they're potentially breaching regulations "because customer service", that's some bullshit and they should stop. |
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Post by Zomoniac on Jul 19, 2022 9:44:57 GMT
I think that potentially they think by raising a ticket and asking for a call back on a certain number that they get to skip a huge telephone queue. Getting rid of our inbound support number and having email only was the best thing we ever did. People who send a request just saying "please call me" get ignored until everything else is cleared. People who send a friendly email with exact details of their problem and screenshots get preferential treatment. |
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Psiloc
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Post by Psiloc on Jul 19, 2022 10:11:58 GMT
Not a bad point. We usually turn a blind eye though in the name of customer service. Just in case you happen to know, would we be breaching GDPR ourselves by calling the other person's number? Or can we reasonably assume consent was given and it's up to the third party not to have breached it? If it's a breach regardless on our part you can bet I'll start citing that I think you have to get specific permission, definitely if there's PII on the accounts, you cannot assume consent. It's worth looking into. Is your employer aware that people are doing this? If so and they're potentially breaching regulations "because customer service", that's some bullshit and they should stop. I just get told we can assume consent was given because it's a business |
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Post by Dougs on Aug 30, 2022 7:51:53 GMT
Thought those of you in the cyber business might like this thread:
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hedben
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Post by hedben on Aug 30, 2022 8:01:56 GMT
Yeah I read that yesterday. There was some speculation that the Santander app includes a PIN reminder- which, if true, means that someone who steals and compromises your smartphone can also clean out your accounts by getting the PIN from the app.
Sounds crappy and I hope she gets more help from the bank now it’s gone viral (not that that should make a difference)
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mrharvest
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Post by mrharvest on Aug 30, 2022 8:05:38 GMT
Hmm, very interesting. My initial reaction was that most likely the attacker reset the card PIN with a call to customer care. Presumably they'd be able to get 2FA codes by reading messages on the lock screen. Most people allow messages to preview in full.
But, more I think about I think probably they were able to bypass the biometrics on the phone itself. Biometrics generally aren't a strong form of security. Assuming the same biometrics also unlocked the Santander app, then that's their way in. I'd be keen to know what make and model of phone it was.
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mrharvest
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Post by mrharvest on Aug 30, 2022 8:06:14 GMT
Yeah I read that yesterday. There was some speculation that the Santander app includes a PIN reminder- which, if true, means that someone who steals and compromises your smartphone can also clean out your accounts by getting the PIN from the app. Yes, correct: www.santander.co.uk/personal/support/ways-to-bank/pin-management |
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Bongo Heracles
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Post by Bongo Heracles on Aug 30, 2022 8:57:29 GMT
Eeeeeeeeeehhhhh..... if I was the case worker on this, I would probably have decided negligence. There are a few layers here to unpick, namely, did they spend on the card or on apple pay or the card? If they had got into her phone, they wouldnt have needed her PIN number (or, more likely, already had it as everyone has the same 4 digit pin on their debit card and to unlock their phone).
Banking apps also need another layer of security to get into, apple pay requires your appleID to make changes and so on and so forth. To compromise one thing, maybe. To compromise everything? Nah, she had passwords and PINs written on a post it in her purse.
Biometrics on a phone are pretty secure and an encrypted iPhone is hard to get into, especially for a gym theif. The gym didnt get robbed by the CIA (that said, my wife and my daughter look so alike, my daughter can unlock my wifes phone).
I definitely call bullshit on this one.
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Bongo Heracles
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Post by Bongo Heracles on Aug 30, 2022 8:59:10 GMT
Yeah I read that yesterday. There was some speculation that the Santander app includes a PIN reminder- which, if true, means that someone who steals and compromises your smartphone can also clean out your accounts by getting the PIN from the app. Yes, correct: www.santander.co.uk/personal/support/ways-to-bank/pin-managementThis is in itself not a security risk, though. If you are the point of requesting a PIN reminder, youre already through several layers of strong security. Everyone wetting themselves in the replies to that thread saying 'OMG! I CAN GET A PIN REMINDER TOO!' would be the first to complain if you *couldnt* do it and they needed it. |
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askew
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Post by askew on Aug 30, 2022 9:02:04 GMT
Yeah, pretty sure I can do that in the Monzo/AMEX/Nationwide apps _after_ I've authed with FaceID/password _and_ having provided the security code from the card itself.
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sport✅
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notice me senpai
I want to claim my tits
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Post by sport✅ on Aug 30, 2022 9:04:44 GMT
The trick is not to have such a generic face.
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