Psiloc
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Post by Psiloc on Jan 19, 2023 13:36:53 GMT
They pay an annual contract that includes unlimited support... I know technically he can call as often as he wants. But if one of you guys knows a magic combination of words to make someone like this consider that they might be being a bit of a dick I'd love to know it
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Post by Dougs on Jan 19, 2023 14:03:37 GMT
I think voice notes might be a gen Z thing. My niece and nephew are all about voice notes anyway Yeah, my (nearly 30) year old niece is the same. Just type me a message FFS |
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dmukgr
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Post by dmukgr on Jan 19, 2023 14:23:36 GMT
I don't get it - I hate hearing my voice recorded etc., it's the last thing I would want to do.
I've been putting off booking a restaurant all week as I need to call as their online booking doesn't work :/
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mrpon
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Post by mrpon on Jan 19, 2023 15:54:37 GMT
They pay an annual contract that includes unlimited support... I know technically he can call as often as he wants. But if one of you guys knows a magic combination of words to make someone like this consider that they might be being a bit of a dick I'd love to know it State you are monitoring the number of calls/duration and this will have an impact on the support figure next year. |
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Bongo Heracles
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Post by Bongo Heracles on Jan 19, 2023 16:12:09 GMT
I've been putting off booking a restaurant all week as I need to call as their online booking doesn't work :/ More often than not, I have my car seen to by the local halfords autocenter purely because I can book online even though they are absolutely fucking shocking. |
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dogbot
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Post by dogbot on Jan 19, 2023 17:15:42 GMT
Pity me, then, who has been talking to employment agents without surcease for weeks now.
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dmukgr
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Post by dmukgr on Jan 19, 2023 17:32:40 GMT
That sucks. Hopefully something will come along soon and you’ll be longing for these days of being free for a short while.
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Post by Dougs on Jan 19, 2023 18:12:03 GMT
I don't get it - I hate hearing my voice recorded etc., it's the last thing I would want to do. I've been putting off booking a restaurant all week as I need to call as their online booking doesn't work :/ My wife is proper phone-phobic. Absolutely hates using it, even to me. So I have to do all the calls and it's exhausting. I can do it but would much rather do stuff online too. |
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dogbot
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Post by dogbot on Jan 19, 2023 18:13:53 GMT
That sucks. Hopefully something will come along soon and you’ll be longing for these days of being free for a short while. Thanks. Tbh, the worst bit is this is the longest I've been at a loose end since... well, school holidays? I've done a lot of chores and a lot of study, but it's been frustrating, too. Nothing much happened over Xmas. It's picking up rapidly now, so hopefully.  |
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Post by Dougs on Jan 19, 2023 18:14:16 GMT
Good luck dude
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Bongo Heracles
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Post by Bongo Heracles on Jan 19, 2023 18:21:43 GMT
How’s your cloud? We just filled a detection engineering position but always need cloud guys. I think there’s a security controls testing role, too, if that floats your boat.
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Tomo
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Post by Tomo on Jan 20, 2023 9:32:32 GMT
Just reading a few of previous pages. You guys actually use the recruitment bods on LinkedIn? I get quite a few messaging me via DM and have always ignored them thinking they were bots/waste of time.
I am semi keeping an eye out for jobs. Wondering if I should get in touch with a recruitment person, but have no experience with them.
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dogbot
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Post by dogbot on Jan 20, 2023 9:33:52 GMT
How’s your cloud? We just filled a detection engineering position but always need cloud guys. I think there’s a security controls testing role, too, if that floats your boat. It's not bad. I can do infrastructure (sort of MS500/AZ500/AAD/Defender), configuration, setup, management and the like in Azure and design provision, build, deploy and then monitoring stuff (CloudWatch, GuardDuty etc) in AWS. Although, I have to be honest, it always sounds like your guys are at the analysis/red team side of things? I'm more at the procedural/policy/implementation side of things. If I've got that wrong, apologies. I've got a couple of things to focus on at the moment, but if nothing much has happened next week, I'll drop you a message? Cheers though, really appreciate the thought. |
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dogbot
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Post by dogbot on Jan 20, 2023 9:40:40 GMT
Just reading a few of previous pages. You guys actually use the recruitment bods on LinkedIn? I get quite a few messaging me via DM and have always ignored them thinking they were bots/waste of time. I am semi keeping an eye out for jobs. Wondering if I should get in touch with a recruitment person, but have no experience with them. My last few roles have come directly from LinkedIn contacts. Admittedly, usually directly with the employer, but yes. You can make it known on there that you're interested/available and have it so only recruiters can see. |
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Bongo Heracles
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Post by Bongo Heracles on Jan 20, 2023 9:42:01 GMT
We are just one team in a department and its pretty big so there is always something coming up. I'll PM you our jobs page and have a look. If theres nothing today, stuff does pop up relatively frequently.
The controls testing stuff on there atm is more of a policy role and not massively exciting but its one of those places where once youre in, youre in.
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Tomo
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Post by Tomo on Jan 20, 2023 9:45:01 GMT
I'm Python/AI/SWE end of things rather than Cybersec which you h4x0rs seem to be.
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dogbot
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Post by dogbot on Jan 20, 2023 9:52:19 GMT
We are just one team in a department and its pretty big so there is always something coming up. I'll PM you our jobs page and have a look. If theres nothing today, stuff does pop up relatively frequently. The controls testing stuff on there atm is more of a policy role and not massively exciting but its one of those places where once youre in, youre in. Thank you. I'll have a look. Star.  |
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dogbot
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Post by dogbot on Jan 25, 2023 7:53:28 GMT
Microsoft appear to be suffering a global outage of many of their SaaS services this morning.
Nothing to do with the redundancy of 10k employees, of course.
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dogbot
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Post by dogbot on Jan 25, 2023 8:32:35 GMT
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Post by dfunked on Jan 25, 2023 8:34:15 GMT
Of course I got called for it. In fairness the azure status page was a sea of green when I checked, but it's finally updated now.
Apparently the O365 status page was down too.
*Adds to overtime*
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dogbot
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Post by dogbot on Jan 25, 2023 9:31:24 GMT
dfunked yeah, everything was down for a bit. Definitely not a disgruntled ex network engineer pulling a long forgotten cable as they left. Definitely. 😁
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ozthegweat
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Post by ozthegweat on Feb 12, 2023 11:09:27 GMT
How did I not notice this thread before? I'll be venting here in the future. Anyway: They pay an annual contract that includes unlimited support... I know technically he can call as often as he wants. But if one of you guys knows a magic combination of words to make someone like this consider that they might be being a bit of a dick I'd love to know it Don't you have a ticketing system? We require everyone to always open a ticket online (except for emergencies of course), no phone, email, SMS carrier pigeon etc. This has massively cut down on babysitting time. |
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Psiloc
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Post by Psiloc on Feb 14, 2023 11:40:57 GMT
We do have a ticketing system (I wrote it in fact), but unfortunately our boomer directors won't accept that it should be our primary point of entry for support.
It's doubly problematic for us because we sell server software. So if there is a genuine technical issue, the person on the phone is guaranteed not to have a fucking clue what I'm talking about much less have any useful access to it. If it was written comms of any sort I could say "tell your IT dept this". Instead I'm stuck on the phone to someone who thinks the monitor is the computer.
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Psiloc
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Post by Psiloc on Feb 14, 2023 11:47:45 GMT
Or even if it's not a problem with the server, the majority, and I do mean the majority, of "call on the phone" types are never, ever near the equipment that they have an issue with and are completely bewildered by the concept that I might need them to interact with it to solve their problem.
This happened verbatim on Friday:
"OK, are you at the PC now that has the printer attached?"
"Sorry?"
"Are you near the PC that has the printer plugged into it?"
"What do you mean?"
"You were calling about the printer not working? Are you physically near to the printer right now?"
"No, I'm in the office."
"OK, I could do with having you by the PC."
"OK, how do I go about that?"
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Bongo Heracles
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Post by Bongo Heracles on Feb 14, 2023 11:57:06 GMT
Not that I would be complaining but it’s also a license to fuck around and do nothing. All those stupid 30 minute phone calls would mysteriously start taking an hour if I wasn’t on the clock
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Psiloc
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Post by Psiloc on Feb 14, 2023 12:10:03 GMT
That being said, getting people to email/ticket their support queries has its drawbacks too. You absolutely would not believe how many people raise an issue with "I've got an error message" and apparently don't think it important to let me know what the error message actually is.
Some people have this mental block to them. They read one error message back in the 80s and it was confusing, so therefore all error messages are complete jibberish and don't mean anything to anybody and are not worth reading beyond the OK button.
The webpage says clear as day "if you have an error message please quote it".
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zephro
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Post by zephro on Feb 14, 2023 12:15:42 GMT
Something that's been doing my head in for the last week, Go's implementation of generics is fucking limited bobbins.
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Psiloc
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Post by Psiloc on Feb 14, 2023 12:24:12 GMT
Actually Friday had a few classics. Had one customer saying the iOS app crashed upon logging in with no error message. It just rolled back to the previous screen. I spent ages recreating their hardware, configuration etc. and couldn't recreate the problem nor could I see anything in the code that could manifest this. Eventually had the idea to get them to screen record what was happening (which they took to mean "get a colleague to film me on their phone").
Turns out, after entering their password, rather than tapping the big, green, animated and utterly unmissable login button, they were tapping Done from the navigation bar at the top left which took them back.
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askew
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Post by askew on Feb 14, 2023 13:26:32 GMT
PEBCAK
/closed
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X201
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Post by X201 on Feb 14, 2023 13:50:25 GMT
That’s what’s known in the trade as a SUE
Stupid User Error
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