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Post by PazJohnMitch on Oct 9, 2021 11:20:54 GMT
Asked wife to buy me Metroid Dread for my birthday and she decided to use click and collect at GAME. They charge £5 for the privilege and it didn’t come despite getting an email saying collect it today or lose it. The GAME shop itself has loads of copies (without the £5 delivery cost) but they cannot give me those. (Not unless I buy a second copy).
For added bonus she got it sent to a GAME nowhere near where we live but chose it because she had a day trip planned there.
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Post by Sarfrin on Oct 9, 2021 12:58:39 GMT
That's unfathomably stupid from a customer service point of view.
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Post by Bill in the rain on Oct 9, 2021 13:27:46 GMT
5 quid for click and collect?! Isn't the whole point of that that you don't have to pay postage?
I would (a) tweet a rude tweet at them about how awful their customer service is, and (b) cancel it and get it from somewhere else.
Try argos.
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Frog
Full Member
Posts: 7,272
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Post by Frog on Oct 9, 2021 14:11:18 GMT
The 5 pound charge is basically the cost of them to use DPD to ship the game to the store as online and stores are essentially 2 different entities and use their own stock. The people that fought for that not to be the case are no longer with the company.
Yes is absolutely stupid but they have always been incompetent.
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Post by PazJohnMitch on Oct 9, 2021 14:56:07 GMT
5 quid for click and collect?! Isn't the whole point of that that you don't have to pay postage? I would (a) tweet a rude tweet at them about how awful their customer service is, and (b) cancel it and get it from somewhere else. Try argos. Tried precisely that but they have a no cancellation policy after it has been shipped. Essentially if we do not collect it for 2 weeks they claim they will refund us but we need to wait until the end of the period. (And Argos has now sold out). |
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Post by trafford on Oct 9, 2021 15:35:57 GMT
Cunts, but Happy Birthday!
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Post by PazJohnMitch on Oct 9, 2021 15:45:46 GMT
Cunts, but Happy Birthday! Thanks. (Although it is not actually my birthday until next week. Wife just panicked when I reminded her that she hadn’t bought me a present yet). |
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Post by simple on Oct 9, 2021 17:27:53 GMT
Maybe Mike Ashley will chill out with this shit now he’s got all his Saudi blood money
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nazo
Junior Member
Posts: 1,302
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Post by nazo on Oct 9, 2021 18:37:33 GMT
I can't believe you didn't warn her not to buy from Game.
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Post by PazJohnMitch on Oct 9, 2021 18:48:00 GMT
I can't believe you didn't warn her not to buy from Game. Oh I have. She never listens to anything I say. |
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Post by vicedestroyer on Oct 9, 2021 18:49:54 GMT
Game provided me with my PS5 and Xbox Series X, so I always feel like I should defend them. But that is awful service. Sorry to hear that, dude. Happy birthday, Paz.
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Post by Sarfrin on Oct 9, 2021 19:07:59 GMT
The 5 pound charge is basically the cost of them to use DPD to ship the game to the store as online and stores are essentially 2 different entities and use their own stock. The people that fought for that not to be the case are no longer with the company. Yes is absolutely stupid but they have always been incompetent. They're shipping click and collect items individually to stores via DPD? How is this company still in business? ETA Even then I don't see why they couldn't have given him one off the shelf and put the click and collect one on the shelf when it arrived. |
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Frog
Full Member
Posts: 7,272
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Post by Frog on Oct 9, 2021 20:38:15 GMT
I know it's mental isn't it. My other half worked at their head office for a while at a reasonably high level and the top guys there just won't listen to any reasoning whatsoever. The subscription model they came up with emphasises just how out of touch they are with the market they sell to (as did the Harry Redknapp adverts).
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Post by Sarfrin on Oct 9, 2021 21:14:12 GMT
I need to remember stuff like this whenever I feel like I'm not doing my own job well enough. Some twat somewhere is being paid way more than my salary to make a complete ccck of a nationwide business.
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Frog
Full Member
Posts: 7,272
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Post by Frog on Oct 9, 2021 21:19:14 GMT
The retail market is full of them mate, they are clinging on to the stores model for dear life. Obviously it can work (Primark being the biggest example) but for a lot of them the stores are like a millstone.
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Lizard
Junior Member
I love ploughmans
Posts: 4,484
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Post by Lizard on Oct 10, 2021 2:05:52 GMT
I expect that a lot of strategic talent has left retail since the financial crisis like rats leaving a sinking ship. Then you're left with the rats that are either too stupid to see the reality around them or chancers who reckon they can somehow still squeeze a few quid out of whatever bloated corpse they're feeding on.
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minimatt
Junior Member
hyper mediocrity
Posts: 1,684
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Post by minimatt on Oct 10, 2021 4:25:43 GMT
I think in my head GAME had gone to the wall years ago; sounds like their demise is both an inevitability and no great loss (worker bee redundancies notwithstanding) when it does come.
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Post by Bill in the rain on Oct 10, 2021 4:46:25 GMT
Their Trustpilot reviews are rather awful. uk.trustpilot.com/review/www.game.co.ukNot only is it bad customer service, but it makes no business or financial sense for them to refuse to give you a game that they have there in stock, because they insist on shipping a different copy of the game to that store. You'd assume their Click & Collect system would take account of local stock, and only ship things if the local store was actually out of stock. |
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nazo
Junior Member
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Post by nazo on Oct 10, 2021 6:49:15 GMT
If it costs £5 for c&c why not just get it delivered? Or do they charge even more for that?
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Post by Aunt Alison on Oct 10, 2021 7:09:15 GMT
Why would anyone pay £5 for a shop that sells games to order and sell a game to you? That's not an additional service, it's the service
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Post by One_Vurfed_Gwrx on Oct 10, 2021 8:10:37 GMT
If it costs £5 for c&c why not just get it delivered? Or do they charge even more for that? They charge £5 for delivery too which is why I avoid them unless they have an exclusive I really want (which is rare) |
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Post by PazJohnMitch on Oct 10, 2021 8:34:11 GMT
Why would anyone pay £5 for a shop that sells games to order and sell a game to you? That's not an additional service, it's the service It is £5 where ever it is sent too. My wife thought she was paying £5 to ensure she would be able to have a copy yesterday. This is not the case at GAME but click and collect does seem to reserve store items at some other places (like Argos or John Lewis). |
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Post by suicida on Oct 10, 2021 9:33:50 GMT
Argos are another one where I have absolutely no idea how they manage to remain in business. Here's how it usually goes whenever I try to order anything from them:
Argos: "here is the product you want at a good price"
Me: "on wow yeah thanks I'll have that"
/adds to basket
/checkout
Argos: "Please enter your delivery postcode"
/Enters postcode
Argos: "oh no you can't have that where you live"
Me: "what? just post it to my house"
Argos: "No, please remove the item from your basket, you can't have it"
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Post by One_Vurfed_Gwrx on Oct 10, 2021 9:48:59 GMT
Argos are another one where I have absolutely no idea how they manage to remain in business. Here's how it usually goes whenever I try to order anything from them: Argos: "here is the product you want at a good price" Me: "on wow yeah thanks I'll have that" /adds to basket /checkout Argos: "Please enter your delivery postcode" /Enters postcode Argos: "oh no you can't have that where you live" Me: "what? just post it to my house" Argos: "No, please remove the item from your basket, you can't have it" Yeah, their eBay store is horrible for this too, if you are selling on eBay you shouldn't be geographically limited within a country. |
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Cappy
New Member
This is my message.
Posts: 644
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Post by Cappy on Oct 10, 2021 10:04:24 GMT
It's shocking how quickly GAME disappeared from the high streets, there don't seem to be any stores in my vicinity anymore when there used to be 3-4 within a 20 mile Radius.
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Post by dfunked on Oct 10, 2021 10:16:37 GMT
If it costs £5 for c&c why not just get it delivered? Or do they charge even more for that? Or better yet, just use a vastly superior store like shopto or thegamecollection if you're ordering online. |
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Post by Jambowayoh on Oct 10, 2021 10:43:50 GMT
Argos are another one where I have absolutely no idea how they manage to remain in business. Here's how it usually goes whenever I try to order anything from them: Argos: "here is the product you want at a good price" Me: "on wow yeah thanks I'll have that" /adds to basket /checkout Argos: "Please enter your delivery postcode" /Enters postcode Argos: "oh no you can't have that where you live" Me: "what? just post it to my house" Argos: "No, please remove the item from your basket, you can't have it" Yeah, their eBay store is horrible for this too, if you are selling on eBay you shouldn't be geographically limited within a country. Yeah what in the ever loving fuck is that about? I'm trying to give them my money and they're like no we can't possibly give this to you as you don't have the right postcode. Baffling. |
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Bongo Heracles
Junior Member
Technically illegal to ride on public land
Posts: 4,629
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Post by Bongo Heracles on Oct 10, 2021 10:52:57 GMT
I genuinely can’t comprehend why you can’t put your postcode in to their site and filter search results globally. It drives me fucking crazy to have to click into each product to see whether or not it’s in stock at my local one.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Oct 10, 2021 10:56:58 GMT
I think that argos has probably wastes more of my life than any other store. I honestly have never once actually found something cheap in there that actually existed. Blatant false advertising, they always have stuff that looks cheap but only actually exists as one item in one store in the outer hebrides.
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Post by SpiralScratch on Oct 10, 2021 11:07:53 GMT
Trying to pick something up from my nearest Argos (it's in the foyer of a Sainsburys) is always a facepalm experience too. Watch the clearly unhappy and inadequately trained person go back into the stock room and spend 10 minutes failing to find your package (a call to a supervisor is the usual sketch) while the grumpy queue lengthens behind you.
I say bring back the good old days of the plastic coated catalogue and writing the code on an order slip with a little blue biro.
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